Policy

At Covelt, every order is prepared with care and we treat your personal information with the same care. This Privacy Policy explains what information we collect, why we collect it, and how we protect it when you visit our website, place an order, or contact us.

1. Information We Collect

When you use our website or place an order, we may collect:

• Your name
• Phone number
• Email address
• Delivery address
• Order and delivery details
• Payment and transaction information
• Messages you send through WhatsApp, Instagram, email, or our website
• Technical information such as your IP address, browser, device, and website activity
• Marketing preferences, if you choose to receive updates from us

Payment details may be processed securely by our payment provider. Covelt does not directly store your complete card information.

2. How We Use Your Information

We may use your information to:

• Prepare, process, and deliver your order
• Contact you about your order or delivery
• Respond to your questions and requests
• Process payments, cancellations, or approved refunds
• Improve our products, website, and customer experience
• Prevent fraud and protect our website
• Meet our legal and accounting obligations
• Send offers or updates when you have agreed to receive them

3. When We Share Your Information

We only share personal information when it is necessary to operate our business. This may include sharing relevant information with:

• Delivery partners
• Payment processors
• Our website or online-store provider
• Technology, hosting, and analytics providers
• Professional advisers or government authorities when required by law

These parties should only use your information to provide the services requested from them.

We do not sell your personal information.

4. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep the website functioning, understand how visitors use it, and improve your shopping experience.

Some cookies are necessary for the website to work. Where required, you may choose whether to allow analytics or advertising cookies through our cookie settings.

5. Marketing Communications

We will only send you promotional emails or messages when permitted by law or when you have agreed to receive them.

You may unsubscribe at any time by following the unsubscribe instructions in the message or by contacting us. You may still receive essential messages concerning an existing order.

6. Data Retention

We keep personal information only for as long as reasonably necessary to:

• Complete your order and provide customer service
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Comply with legal requirements

When information is no longer required, we will securely delete or anonymize it where reasonably possible.

7. Protecting Your Information

We use reasonable administrative and technical safeguards to protect your information. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable UAE law, you may have the right to:

• Ask what personal information we hold about you
• Request access to or a copy of your information
• Ask us to correct inaccurate information
• Request deletion of your information in certain circumstances
• Restrict or object to certain uses of your information
• Withdraw your consent where processing is based on consent
• Request the transfer of your information where applicable

Some requests may be limited when we must keep information to comply with legal obligations or protect legal rights.

To make a request, please contact us using the details below. We may need to verify your identity before completing it.

9. Children’s Privacy

Our website and products are not directed at children who are legally unable to provide valid consent. We do not knowingly collect personal information from children without appropriate permission from a parent or legal guardian.

10. External Links

Our website may contain links to third-party websites or platforms, including Instagram and WhatsApp. Their privacy practices are governed by their own policies, and Covelt is not responsible for how those third parties handle personal information.

11. Changes to This Policy

We may update this Privacy Policy when our services, website, or legal obligations change. The latest version will be published on this page with its updated date.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: coveltae@gmail.com
WhatsApp: 056 488 3397
Instagram: @covelt.ae
Location: Al Ain, United Arab Emirates